Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation By Robert Bacal 2004 | 240 Pages | ISBN: 007144453X | PDF | 2 MB
The Complete Book of Perfect Phrases for High-Performing Sales Professionals by Robert Bacal, Bill Brooks English | 2009 | ISBN: 0071636099 | 736 pages | PDF | 1,5 MB
Perfect Phrases for Performance Reviews by Douglas Max, Anne Bruce, Robert Bacal English | January 6th, 2012 | ISBN: 007140838X | 250 pages | EPUB | 3.14 MB
Meet or exceed all your goals with this comprehensive guide to performance reviews