Feedback: The Communication of Praise, Criticism, and Advice by Robbie M. Sutton, Matthew J. Hornsey, Karen M. Douglas
English | 2012 | ISBN: 1433105128 | 359 Pages | PDF | 174.1 MB
This is the first book devoted to the multidisciplinary study of feedback. It presents a comprehensive, evidence-based review of the make-or-break factors that determine the efficacy of criticism, praise, and advice.