The Big Book of Training Games

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Games for better brains! Use the secrets of brain science to improve communication, interpersonal relations, and productivity in any team or group.Jump-start any training session, workshop, or retreat with dozens of interactive games that build brain function in fun and engaging ways.

Games for better brains! Use the secrets of brain science to improve communication, interpersonal relations, and productivity in any team or group.Jump-start any training session, workshop, or retreat with dozens of interactive games that build brain function in fun and engaging ways. The Big Book of Brain-Building Games offers all kinds of stimulating games to help your team improve information retention, camaraderie, and productivity–and requires few or no props. You'll learn what triggers to pull to help your group think and work better with these play-anywhere, crowd-pleasing interactive games.