Capitalizing On Conflict: Strategies and Practices for Turning Conflict to Synergy in Organizations: A Manager's Handbook By Kirk Blackard and James W. Gibson
English | ISBN: 0891061649 | edition 2002 | PDF | 272 pages | 3,3 mb
Most organizations try to avoid conflict at all costs. Unfortunately, conflict swept under the rug usually just reappears later, often causing even more trouble. Not all conflict is negative, however. Honest differences of opinion on substantive business issues can set the stage for a larger, more comprehensive solution than originally imagined.According to mediation experts Kirk Blackard and James Gibson, dealing with counterproductive conflict in an organized, holistic, and systemic manner can lead to stronger and more resilient organizations.