Lean Six Sigma for Service - Pursuing Perfect Service - Using a Practical Approach to Lean Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries by Rob Ptacek, Jaideep Motwani, Ph.D. 2011 | ISBN: 1450766331 | English | 520 pages | EPUB + MOBI | 13 MB + 16 MB
Creating a Lean Culture: Tools to Sustain Lean Conversions, Third Edition by David Mann English | 2014 | ISBN: 1482243237, 1138438197 | 407 pages | PDF | 3,6 MB