Tourism Operations And Management

This edited collection focuses on tourism development, sustainability and local change in southern Africa. The book offers a range of both conceptual and applied perspectives that address various changes in southern African tourism and community development relations. The key drivers of change that include climate change and globalization form the context for the diverse and interesting set of case studies from the region.

This edited collection focuses on tourism development, sustainability and local change in southern Africa. The book offers a range of both conceptual and applied perspectives that address various changes in southern African tourism and community development relations. The key drivers of change that include climate change and globalization form the context for the diverse and interesting set of case studies from the region.

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry.

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry.

This volume examines the importance of leadership in developing an effective sustainability strategy. It defines the sustainability mindset and surveys the primary motivations, conditions, or environment(s) that cause leaders to embrace sustainable practices. As described in the UN Sustainable Development Goal 8, embracing the sustainability mindset will lead to greater productivity and promote economic growth.

This book provides a comprehensive introduction to travel marketing, tourism economics and the airline product. At the same time, it provides an overview on the political, socio-economic, environmental and technological impacts of tourism and its related sectors.

This book provides a comprehensive introduction to travel marketing, tourism economics and the airline product. At the same time, it provides an overview on the political, socio-economic, environmental and technological impacts of tourism and its related sectors.