United Airlines

Songwriter Dave Carroll wasn’t the first person abused by an airline’s customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down.

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"The Southwest Airlines Way is by far the most comprehensive and insightful analysis of the success of this remarkable company. The book has scores of suggestions useful to managers in any industry on how to face competitive challenges."–Jeffrey Pfeffer, Professor, Graduate School of Business, Stanford University and Author of The Human Equation…

Bernward Koch is a German composer, pianist and keyboardist. Additionally he plays percussion, bass, and guitar. His music mainly evokes a soothing and calming style, with a clearly recognizable melody from the piano, enriched with keyboards, flute, guitar,and percussion. His first release, 1989's Flowing, was successful, especially in the USA (and Asia),and achieved top positions on the Billboard New Age Chart. His tracks contributed to several US-Aids-benefit compilations among others together with Sting, Bonnie Raitt, Al Jarreau, Ottmar Liebert, Dave Grusin, Dave Stewart.