Help maximize your performance on Exam 70-272, one of two required exams for the new Microsoft Desktop Support Technician Certification (MCDST), with this all-new MCDST TRAINING KIT. This kit packs the tools and features exam candidates want most—including in-depth, self-paced training based on final exam content; rigorous, objective-by-objective review; exam tips from an expert, exam-certified author; and a robust testing suite. It also provides real-world scenarios, case studies, and troubleshooting labs for the skills and expertise you can apply to the job.
• Troubleshooting techniques and tips for solving common XP problems
• Strategies for finding and fixing obscure It's Never Done That Before! Problems
• Hints for troubleshooting BIOS beep codes and Blue Screen errors
• Help with XP's troubleshooting tools (such as Safe Mode and the Recovery Console)
• Survival strategies for wrangling device drivers, the BIOS, and the Windows Registry
• Techniques for dealing with viruses, spyware, and Internet problems
• Advice for getting the most out of the Microsoft Knowledge Base and other online resources, plus tips for dealing with technical support
With Windows XP with Service Pack 3, you get safer browsing and communication, powerful security tools, and improved experiences. Windows XP is the operating system release that unifies the Microsoft range, with all the desktop versions now built on the NT/2000 code base rather than the shakier foundation of Windows 95, 98, and Me. That makes XP a great upgrade for users of the now-obsolete 9x and Me line, but for those already on Windows 2000 Professional it is a closer call.