Work Place 6

Get Confident with Difficult Conversations: Become More Assertive in Managing Conflict and Confrontations

This book is an edited volume of case studies exploring the uptake and use of computer supported collaborative learning in work settings. This book fills a significant gap in the literature.

When Jill Geisler was appointed to news director of her local station at the age of 27, her senior managerial experience was limited to a high school job at a candy shop. Thirty years later, she is one of the leading consultants for managers across the country. WORK HAPPY shares what she's learned over the years, specifically, what makes good bosses great.

"You have a value to offer the world, I can help you flourish."

"This book comes at a time when we are asking searching questions: How exactly do we earn the loyalty, trust and commitment of our people? How do we balance the needs of our organisations to do more with less with the need to create environments in which people can grow, develop and achieve their aspirations? The answers lie within each of those through whom so much can be achieved. This book is the key to unlocking them."
–Gareth Ford, Training & Development Manager, Atkins