David Drennan, Steuart Pennington - 12 Ladders to World Class Performance: How Your Oganization Can Compete with the Best in the World
English | 1999-10-01 | ISBN: 0749430001 | PDF | 256 pages | 3.42 MB
Is YOUR organization World Class? Most managers strive for world class status, but few know how to achieve it. This book describes the practical ideas and techniques that have helped companies around the world to elevate themselves from the ordinary to be the world class performers they are today. Each of the 12 key benchmarks of world class practice is presented as an ascending ladder, separated into five steps. Drennan and Pennington will guide your organization on its journey from Level 1, representing ordinary performance, to Level 5 – world class.