Having Difficult Conversations | 1.39 GB
Duration: 2h 17m | Video: AVC (.mp4) 960x540 29.970 fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Jul 30, 2013 | Appropriate for all | Language: English
Leadership coach and lynda.com director of learning and development Britt Andreatta shares her tips and strategies for having difficult conversations. In her four-phase model, you'll discover the situations that lead up to difficult conversations, decide when the conversation is warranted, prepare for the interaction, and monitor outcomes to ensure success.