Building an Enterprise Chatbot: Work with Protected Enterprise Data Using Open Source Frameworks by Abhishek SinghEnglish | PDF,EPUB | 2019 | 399 Pages | ISBN : 1484250338 | 13.3 MB
Explore the adoption of chatbots in business by focusing on the design, deployment, and continuous improvement of chatbots in a business, with a single use-case from the banking and insurance sector. This book starts by identifying the business processes in the banking and insurance industry. This involves data collection from sources such as conversations from customer service centers, online chats, emails, and other NLP sources. You’ll then design the solution architecture of the chatbot. Once the architecture is framed, the author goes on to explain natural language understanding (NLU), natural language processing (NLP), and natural language generation (NLG) with examples.