IT Support And Service Desk

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 2

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1

Get Hands-On Experience for following JOB roles - Service Desk Analyst | IT Help Desk Professional | L1 IT Support | GSD

Enhance IT Support with Service Desk: Operations, Strategy, ITIL4 Practices, and Customer Satisfaction Techniques

Enhance IT Support with Service Desk: Operations, Strategy, ITIL4 Practices, and Customer Satisfaction Techniques

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.

Discover the fundamental aspects of setting up a ticketing system or help desk, including hands on Jira practice!

Mastering the Core Principles: A Comprehensive Guide to IT Support and HelpDesk Fundamentals

There has never been a Help Desk manual like this. 100 Success Secrets is not about the ins and outs of the Help Desk. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print….