"Knowledge Services Management. Organizing Around Internal Markets" by Peter K. Mills, Kevin M. Snyder
Service Science: Research and Innovations in the Service Economy
Springer Science+Business Media, LLC | 2009 | ISBN: 0387095196 | 193 pages | PDF | 5 Mb
It is the purpose of this book to present the fundamentals of designing knowledge service organizations.
This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm.