Process Performance

Business Process Management (BPM), Process Modeling and Design, BPM Metrics and Reporting, Process Analysis

Part 6 of 8 Course Series On Quality Control and Design

This book constitutes revised selected papers from the International Workshops held at the Second International Conference on Process Mining, ICPM 2020, which took place during October 4-9, 2020. The conference was planned to take place in Padua, Italy, but had to be held online due to the COVID-19 pandemic.

This book constitutes revised selected papers from the International Workshops held at the Second International Conference on Process Mining, ICPM 2020, which took place during October 4-9, 2020. The conference was planned to take place in Padua, Italy, but had to be held online due to the COVID-19 pandemic.

While many supervisors know how to identify flaws in their employees’ performance, only the best managers truly know what it takes to fix the problem. A Manager’s Guide to Improving Workplace Performance offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change.

This unique volume provides detailed description of the various process capability indices widely (and sometimes misleadingly) used in the applications at production sites. The authors, who are internationally recognized experts in this area with numerous contributions to the field, provide a lucid exposition, which covers all the main aspects, developments and advances.