Service Organization
Service Management Key Performance Indicators and Reporting eBooks & eLearning
Posted by Sigha at May 5, 2022
Service Management Key Performance Indicators and Reporting
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 1.98 GB
Genre: eLearning Video | Duration: 51 lectures (3 hour, 9 mins) | Language: English
Video: .mp4 (1280x720, 30 fps(r)) | Audio: aac, 44100 Hz, 2ch | Size: 1.98 GB
Genre: eLearning Video | Duration: 51 lectures (3 hour, 9 mins) | Language: English
Direct, measure and adjust your service organization through KPI's and meaningful reports that tell a story.
IT Service Management: ISO/IEC 20000-1 eBooks & eLearning
Posted by IrGens at June 24, 2022
IT Service Management: ISO/IEC 20000-1
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 2h 13m | 387 MB
Instructor: Mark Thomas
.MP4, AVC, 1280x720, 30 fps | English, AAC, 2 Ch | 2h 13m | 387 MB
Instructor: Mark Thomas
Salesforce Administration: Service and Support Applications eBooks & eLearning
Posted by lucky_aut at Sept. 19, 2022
Salesforce Administration: Service and Support Applications
Duration: 2h 37m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 360 MB
Genre: eLearning | Language: English
Duration: 2h 37m | .MP4 1280x720, 30 fps(r) | AAC, 48000 Hz, 2ch | 360 MB
Genre: eLearning | Language: English
IT Service Management ISO/IEC 20000 Essential Course eBooks & eLearning
Posted by lucky_aut at Dec. 30, 2022
IT Service Management ISO/IEC 20000 Essential Course
Last updated 2022-12-28
Duration: 02:30:35 | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 998 MB
Genre: eLearning | Language: English [Auto]
Last updated 2022-12-28
Duration: 02:30:35 | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 998 MB
Genre: eLearning | Language: English [Auto]
In this course, you will learn about IT Service Management and ISO 20000 and also best practices for ISO/IEC 20000.
How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook eBooks & eLearning
Posted by ksveta6 at Sept. 25, 2019
How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook by Karyn Ross
2019 | ISBN: 0367136562, 1138480630 | English | 186 pages | PDF | 24 MB
2019 | ISBN: 0367136562, 1138480630 | English | 186 pages | PDF | 24 MB
Industrielle Services strategisch optimieren: Service Excellence eBooks & eLearning
Posted by AvaxGenius at Aug. 23, 2022
Industrielle Services strategisch optimieren: Service Excellence by Michael Schawalder, Volker Lenz, Herbert Röllin
Deutsch | PDF | 2013 | 149 Pages | ISBN : 3642364527 | 3.9 MB
Dieses Buch beschreibt einen Lösungsansatz für das Servicegeschäft im industriellen Umfeld, kombiniert mit dem Customer Relationship Management, kurz CRM. Anhand eines neu entwickelten Ganzheitlichen Service Geschäftsmodells (GSG-Modell) wird dem Leser ein Weg aufgezeigt, wie das Servicegeschäft von Industrieunternehmen auf einen neuen Level gebracht wird – zum Service Excellence. Das Buch erklärt den Prozess von den bisher meist transaktionalen Kundenbeziehungen hin zum professionellen Beziehungsmanagement und integriert das CRM ins Servicegeschäft. Aus den theoretischen Themenbereichen CRM und den Leistungssystemen wurde das praxisorientierte GSG-Modell entwickelt. Abschließend wird anhand von 5 Schritten die Umsetzung des Modells hin zum Service Excellence beschrieben.
How To Read Soc(System And Organization Controls) 1 Reports eBooks & eLearning
Posted by ELK1nG at July 28, 2022
How To Read Soc(System And Organization Controls) 1 Reports
Published 7/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 133.42 MB | Duration: 0h 32m
Published 7/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 133.42 MB | Duration: 0h 32m
Understand the different sections in SOC 1 Type 2 report and their significance.
"Digital Service Platforms" ed. by Kyeong Kang eBooks & eLearning
Posted by exLib at Nov. 19, 2021
"Digital Service Platforms" ed. by Kyeong Kang
ITexLi | 2021 | ISBN: 1839691026 9781839691027 1839691018 9781839691010 1839691034 9781839691034 | 192 pages | PDF | 11 MB
ITexLi | 2021 | ISBN: 1839691026 9781839691027 1839691018 9781839691010 1839691034 9781839691034 | 192 pages | PDF | 11 MB
This book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development.
The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer eBooks & eLearning
Posted by DZ123 at Oct. 14, 2022
Shep Hyken, "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer"
English | 2011 | ISBN: 1608321061 | EPUB | pages: 224 | 0.3 mb
English | 2011 | ISBN: 1608321061 | EPUB | pages: 224 | 0.3 mb
Local Government Shared Services Centers: Management and Organization eBooks & eLearning
Posted by roxul at May 18, 2023
Pawel Modrzy ski, "Local Government Shared Services Centers: Management and Organization "
English | ISBN: 1839822619 | 2020 | 246 pages | EPUB | 9 MB
English | ISBN: 1839822619 | 2020 | 246 pages | EPUB | 9 MB