"Advances in Telephone Survey Methodology" by J.Lepkowski, C.Tucker, J.Brick, E.De Leeuw, L. Japec, P.Lavrakas, M. Link, R.Sangster
John Wiley & Sons | 2008 | ISBN: 0470173394 0471745316 9780470173398 9780471745310 | 688 pages | PDF | 10 MB
A complete and comprehensive collaboration providing insight on future approaches to telephone survey methodology. The goals of the book are to bring together both the state-of-the-art research and everyday practical applications that are concerned with telephone survey methodology in order to stimulate further discussion.