Call Center

Amazon Connect AWS Call Center(VOIP) Bootcamp: zero to hero eBooks & eLearning

Posted by ELK1nG at April 17, 2021

Amazon Connect AWS Call Center(VOIP) Bootcamp: zero to hero
MP4 | Video: h264, 1280x720 | Audio: AAC, 44100 Hz
Language: English | Size: 1.21 GB | Duration: 2h 44m

Complete AWS Call Center VOIP Course: UCaaS Cisco, Asterisk,Avaya, Telecom alternatives &AWS Artificial Intelligence(AI)

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Asterisk Pbx With Database/Api Driven Call Center Solution eBooks & eLearning

Posted by ELK1nG at Jan. 10, 2023

Asterisk Pbx With Database/Api Driven Call Center Solution
Last updated 9/2022
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 4.68 GB | Duration: 8h 15m

BUILDING DATABASE/API DRIVEN CALL CENTER SOLUTION USING ASTERISK

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The Happy Little Call Center eBooks & eLearning

Posted by TiranaDok at Jan. 16, 2025

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Call Center Continuity Planning eBooks & eLearning

Posted by tot167 at Sept. 7, 2010

Jim Rowan, Sharon Rowan, "Call Center Continuity Planning"
Auerbach Publications | 1998 | ISBN: 0849399823 | 444 pages | PDF | 4,8 MB

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42 Rules for Outsourcing Your Call Center (2nd Edition) eBooks & eLearning

Posted by AlexGolova at Feb. 27, 2021

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Call Center Continuity Planning (repost) eBooks & eLearning

Posted by Veslefrikk at April 29, 2015

Jim Rowan, Sharon Rowan, "Call Center Continuity Planning"
Auerbach Publications | 1998 | ISBN: 0849399823 | 444 pages | PDF | 4,8 MB

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How To Recruit Top-Tier Talents For Your Call Center eBooks & eLearning

Posted by ELK1nG at Jan. 14, 2024

How To Recruit Top-Tier Talents For Your Call Center
Published 1/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 167.46 MB | Duration: 0h 33m

A Lean Hiring Methodology for Call Centers

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English For Customer Service And Call Center Professionals eBooks & eLearning

Posted by ELK1nG at May 9, 2025

English For Customer Service And Call Center Professionals
Published 5/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 835.25 MB | Duration: 3h 3m

Clear, Confident, Scenario Based Communication Hacks for Every Interaction in Customer Service for Every Situation

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Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series) eBooks & eLearning

Posted by vkumar84 at June 30, 2009

Cases in Call Center Management: Great Ideas (Th)at Work (Ichor Business Series)
Richard Feinberg, Ko De Ruyter | Purdue University Press | Pages: 356 | 2004-12-06 | ISBN : 1557533423 | PDF | 2 MB

Written by authorities on the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in today's business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers the gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues.

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Getting Started with Call Center Training eBooks & eLearning

Posted by lucky_aut at April 26, 2021

Getting Started with Call Center Training
Duration: 1h 12m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 423 MB
Genre: eLearning | Language: English

Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated.

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