Margaret H. Szymanski, Jack Whalen, "Making Work Visible: Ethnographically Grounded Case Studies of Work Practice"
English | 2011 | ISBN: 0521176654, 052119072X | 408 pages | PDF | 3 MB
In the 1970s, Xerox pioneered the involvement of social science researchers in technology design and in developing better ways of working at PARC, its internal research center at the time (now an independent wholly owned subsidiary).