Telephone

This book is a guide and practice book for people who need to use English on the telephone.
Contains over 30 typical telephone conversations, with key language highlighted in each one. Provides lots of additional telephone practice, and an extensive telephone wordlist for general reference. Ideal for Pre-Intermediate students who need to use the telephone in English in their day-to-day lives.

Essential telesales, telemarketing and cold-calling skills to help you sell more, and set more appointments!

The telephone has played a central role in shaping the way we communicate. From the telegraph in the 19th century through the mobile phone of today, the technology of the telephone has drastically altered how people work, how they keep in touch with friends and loved ones, and how they organize their daily lives. It has also been crucial in enabling governments and large organizations to extend their influence, both within and across nations, and has required wide-ranging changes in the law and in business practices. This volume in the Greenwood Technographies series examines the life story of the telephone and shows how this ubiquitous technology so completely impacts our lives. The Telephone: A Life Story of a Technology discusses significant developments in the technological and social lives of people during the history of the telephone: