The Customer Leader

Growth is a leadership issue, not a sales issue.

Make customer-centricity tangible, sustainable, and real by implementing structural and systemic changes to the DNA of your company.

A comprehensive book of “need-to-know” insights for busy leaders

Think you can spot the leaders in your company? Don’t assume that you can identify them by their positions. What about those employees who consistently step up: the field agent who solves a previously intractable problem; the service rep who thinks outside the box and creates unshakeable customer loyalty. These are more than “good employees”. . . these are “hidden leaders”. . . and they are critical to an organization’s long-term success.