Workplace Quality

No matter who you are or what you aim to achieve, power determines whether you succeed or fail. But while power dynamics permeate every interaction in the workplace, the concept is very poorly understood or managed in practice. Everyone has influence over some people and is under the influence of others, and must choose how to deal with these realities in daily interactions. This book offers a comprehensive and applied understanding of power in a professional scenario: where it comes from, how it moves and what that means in practice for how professionals work together.

'This book should be part of every corporate onboarding programme! It will empower every new entrant to the world of work with the power skills to help them succeed.' — Celiwe Ross, Human Capital Director, Old Mutual

The remote work revolution has been rapidly accelerated by the COVID-19 pandemic. Organizations as big as Twitter have learned their employees didn't need an office to get great results, and employees are using the flexibility of remote work to live where they want, ditch their commutes and live a work-life integration that works for them.

Organizations are stressed. Innovation and global competition have become the source of relentless pressure and customers have never had higher expectations. Corporate efforts to improve everyday productivity and boost profits are producing diminishing returns.

There is no question that increased worker stability boosts productivity, retention, and morale, which leads to greater profitability—but it may yet be a challenge you need to address. Why would an employer want to increase the personal and professional stability of workers? And how exactly can businesses go about it? It starts with seeing things differently. Instability is another measure of diversity in your workforce. Low-wage workers can experience personal instability that leads to absenteeism, health problems, and violations of workplace expectations, all of which decreases morale, attention to work, and job performance.

This book on conflict management offers its readers the practical tools they need to understand conflicts and engage them skillfully. When you know what to look for and what questions to ask, you will feel confident to address emerging conflicts proactively. You might even start finding that conflicts are really interesting rather than uncom­fortable. The vocabulary, techniques and strategies presented in this book will equip the readers to handle difficult conversations, develop strategies to navigate protracted conflict, support those who lack skills in conflict management and build robust collaboration cultures in their organizations.

An essential how-to guide to building more efficient and successful organizations at work, in our communities, and in the world as we discover how our humanity transcends all.