Managing Business Relationships

Multinational companies need to manage their relationships with multinational customers with a globally integrated approach. This book provides a systematic framework for developing and implementing such global customer management programs. It draws on in-depth research at over 20 major U.S. and European multinational companies, such as ABB, Bechtel, BP, Bosch, British Airways, Carrefour, Daimler-Chrysler, Hewlett-Packard, HSBC, IBM, Schlumberger, Shell, Siemens, Tesco, Unilever, Vodafone, Wal-Mart, and Xerox.

Ultimate Microsoft Dynamics Training: Drive Business Excellence, Transform and Empower Business with Technology.

Mastering Business Credit: Build, Grow, and Secure Your Financial Future

Your Guide to Building Global Business Relationships with Confidence

Content-Driven Entrepreneurship: Create Engaging Content, Build Your Brand, and Manage Growth Effectively on a Budget

Your Guide to Building Global Business Relationships with Confidence

Managing Successful IT Outsourcing Relationships is a comprehensive guide on all the aspects of IT outsourcing, and is highly commendable for practitioners, researchers, policy makers and consultants alike. This book uses well-known theoretical perspectives and experiences learned from several business cases to develop models and guidelines for the complex IT outsourcing process and emerging relationships. It focuses on the important issues of strategy, structure, and management of IT outsourcing relationships and answers the what, where, when and how to outsource and manage outsourcing contracts.