Telephone and Helpdesk Skills: A Guide to Professional English (Guides to Professional English) by Adrian Wallwork
English | 2014 | ISBN: 1493906372 | 178 pages | PDF | 2,4 MB
If you are a non-native English speaker and make telephone calls as part of your work, then this book is for you. By applying the suggested guidelines, you will stand a much greater chance of making an effective telephone call.