Designing the Best Call Center for Your Business, 2nd Edition by Brendan B. Read
English | 2005 | ISBN: 1578203139 | Pages: 362 | PDF | 5,4 MB
Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; finding the right property; and staff recruiting, training, and retention.